Why Is Cronetic Slow for me? / I can not reach my Cronetic login page?

Questions: 

• Why Is Cronetic Slow for me?
• I can not reach my Cronetic login page?

Errors:

• ERR_TIMED_OUT
• ERR_CONNECTION_TIMED_OUT

A number of factors contribute to how fast your connection to our servers is, including:

• Your computer health
• The connection you have to your ISP (internet service provider)
• The number of network hops between your ISP and our servers
• The amount of traffic our servers are currently having

Running a ping test can help you determine if your website is slow because of a connection issue. If it is, then running a traceroute test can help you to determine where in the connection there is a slowdown.

How to Run a Ping / Traceroute Test

The examples below ping and traceroute example.com. Replace example.com with your actual domain name.

 

Windows

If you are on a Windows computer:

1. Click your Start menu and typecmd.
2. You will see the Command Promt app listed, select it.
3. Type the following command then hit Enter.
    

   ping example.com

4. When it is done, type the following command and hit enter.
    

   tracert example.com

When both tests are complete, you can copy and paste the results into a ticket to the Live Support Team to review. To copy the results, left-click in the command prompt and highlight the text, then right-click to copy the text. You can then right-click and paste the results into a ticket. Be sure to include your current IP address. If you are unsure of your current IP address please visit the link below to obtain it:

What is my current IP Address?

Mac

If you are on a Mac you can follow these steps to perform a ping/traceroute test.

1. Open Applications and then open Utilities.
2. Open Terminal.
3. Type the following command then hit Enter.
   Copy

   ping example.com

4. Stop the ping after 4 or 5 results by holding down CTRL-C.
5. When that is done, type the following command then hit Enter.
    

   traceroute example.com

What to Do After You Have Run the Tests

When both tests are complete, you can copy and paste the results into a ticket to the Live Support Team to review. To copy the results, left-click in the command prompt and highlight the text, then right-click to copy the text. You can then right-click and paste the results into a ticket. Be sure to include your current IP address. If you are unsure of your current IP address please visit the link below to obtain it:

What is my current IP Address?