Activating and Deactivating an Agent

To edit the status of an Agent added to your organization, head to the user's profile
(Left Side Bar Menu > Manage Accounts > Agents) 

 The next window that will appear will list your agents (Active and Inactive) 

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Select the Agent that you're looking to edit the status of

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Then Agent Info

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In the field labeled Agent Status, select the desired status and then "Save Changes"