Creating custom Groups

Use Privilege Groups to assign viewing and processing permissions to groups of users.

To Create a New Group

1. Head to Manage Users > Agents
   
2. Click on New Group
3. Name the group and select desired settings
4. Click Add Group to save new group

To Edit a Group

1. Head to Manage Users > Agents
2. Click on Privilege Groups
3. Select the name of the group
4. Make necessary changes
5. Click on Update Group to save changes

To apply group settings to a user

1. Head to Manage Users > Agents
2. Select agent that need's new group settings applied then Click Update Privileges
3. Select the correct group from the dropdown field.
4. Click on Update Group to save changes